As Frozen District, we are the publishers of The Tenants, thus not directly responsible for the development of the game!
If you’re willing to contact the rightful developers, Ancient Forge Studio, the best way to do that is to contact their support team at support@ancientforgestudio.com.
We are sorry we couldn't help you, and we wish you the best of luck!
~Frozen DistrictTo help them diagnose the cause of the problem, please be sure to include all relevant information in your report: https://steamcommunity.com/app/1009560/discussions/2/3077621289877432216/