How to get logs

We are sorry to hear that you're experiencing in-game issues. We would like to help you. To do so, we need to collect some information about your system and logs from your game. Below is short tutorial how to collect these data.

1. Machine specification

To get system information you can check by entering Steam and in the left up corner you have tab "Help" in which you need to choose "System information, as on gif below:

2. Game logs



Windows

MacOS



Windows

MacOS

Path

%appdata%\..\LocalLow\Empyrean\House Flipper Game\

~/Library/Logs/Unity/

Filename

Player.log
Player-prev.log
activity.log

Player.log



Windows

To find the log files on Windows open File Explorer and paste the path shown above into the location bar. Confirm it using the enter button.



Inside you should see the following files:

The three files selected on this screenshot are the ones we need for proper diagnosis of reported issues.

If you don't have these three files (Player.log, Player-prev.log, and activity.log) please ensure that your game is up to date.




macOS



To get the log file on Mac OS open Finder and from "Go" menu select "Go to Folder".

Paste the path in the following window and click "Go".

You'll find the Player.log there.